Frequently Asked Questions
What is the candle made of?
Our candles are made from natural, plant-based (soy, coconut) wax. For certain decorative collections, we also use gel wax to achieve a unique look. The wood and cotton wicks further enhance our eco-friendly approach.
How strong is the candle's scent?
The scent of our candles is pleasantly intense, not overpowering. We have designed them to gently fill the space while maintaining an elegant, refined olfactory experience.
What's the delivery time?
All our products are handmade, so the processing time is generally 1-4 business days.
After that, shipping takes an additional approx. 1-2 business days, so you can expect your package within 2-6 business days.
If you have an urgent order, please contact us, and we will do our best to help you as much as possible.
What should I do if the product arrives damaged?
If the product arrives damaged, please contact us as soon as possible, and we will help you find a solution.
Can I return the candle if I don't like the scent?
You may withdraw from your purchase within 14 days of receipt, provided the product has not been used, is undamaged and in its original condition, and was not made to order. Before returning the item, please contact us at hello@candlez.hu so we can arrange the details. The cost of return shipping is the responsibility of the customer, unless we sent a defective product.
May I request a tester or a fragrance sample?
Of course, for wax melts, you can also find tester sizes, which will help you decide if you like a particular scent.
However, if you would like a mini jar candle, look for them among our products in the "travel-size" category. You will find all available Candlez scents there.
